54 - Appendix
Google Play Store
System information and performance
Power
RAM / ROM
Question Suggestions
Why can’t I connect to
the Play Store?
1. First check that you have a Wi-Fi or data
connection (some Wi-Fi "hotspots" require
you to log in before accessing the internet)
and then try again.
2. If you still cannot connect, try adjusting your
date/time settings. Open Settings > Date &
time and turn Automatic date & time off.
3. Manually adjust the time and then try to
reconnect to the Play Store.
Question Suggestions
How do I check the
OS version of my
device?
Tap Settings > About phone to check the OS
version (Build number) and other hardware
and software information.
Question Suggestions
I can’t turn on the
device.
The battery power may be depleted. Recharge
the device.
See Charging the battery on
page 7 for more information.
Question Suggestions
How do I check the
RAM and ROM
memory status?
To check the ROM status, tap Settings >
Storage & USB.
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