What to do if my ACONLABS Blood Glucose Meter has a communications failure?
If your ACONLABS Blood Glucose Meter displays a communications failure, it means there's an error in transferring data to the PC. Refer to the package insert included in the On Call® Diabetes Management Software for troubleshooting steps.
What to do if ACONLABS Blood Glucose Meter says battery is low?
If your ACONLABS Blood Glucose Meter indicates that the battery is low but can still run 20 more tests, your test results will still be accurate. However, you should replace the battery as soon as possible.
What to do if ACONLABS Blood Glucose Meter temperature is too high?
If your ACONLABS Blood Glucose Meter shows that the temperature has exceeded the operating temperature, move to a cooler environment and repeat the test.
What to do if ACONLABS Blood Glucose Meter temperature is too low?
If your ACONLABS Blood Glucose Meter indicates that the temperature is below the operating temperature, move to a warmer environment and repeat the test.
What to do if ACONLABS Blood Glucose Meter shows test strip error?
If your ACONLABS Blood Glucose Meter shows a test strip damaged or calibration error, retest using a new strip. If the problem persists, contact Customer Support at 1-800-838-9502.
Why my ACONLABS Blood Glucose Meter says non On Call® Express test strip inserted?
Ensure you are using the On Call® Express test strip with your On Call® Express Blood Glucose Meter. If the issue continues, contact Customer Support at 1-800-838-9502.
What to do if ACONLABS Blood Glucose Meter is plugged in with the data transfer cable?
If the ACONLABS Blood Glucose Meter data port is plugged in with the data transfer cable when the meter is waiting for sample application, unplug the data transfer cable, remove the strip, and reinsert the strip into the strip port for testing. If the problem continues, contact Customer Support at 1-800-838-9502.
What to do if ACONLABS Blood Glucose Meter has electronics failure?
If your ACONLABS Blood Glucose Meter experiences an electronics failure, contact Customer Support at 1-800-838-9502.
How to fix ACONLABS Blood Glucose Meter that fails to turn on?
If your ACONLABS Blood Glucose Meter fails to turn on, it could be due to several reasons. The battery may be damaged or not charged, so try replacing it. If the meter is too cold, wait 30 minutes for it to reach room temperature before testing again. For a Power On self-check error, remove the battery for 30 seconds and reinsert it. If the problem persists or if there's an internal calibration check error, contact Customer Support at 1-800-838-9502. Also, ensure you repeat the test if the test strip was removed during the test, the sample was applied to the test strip too soon, the test strip is contaminated or used, there was an insufficient sample, or there was a sample application error due to late sample re-dosing. In the last four cases, repeat the test with a new test strip and enou...
Lists and explains each component included with the blood glucose monitoring system.
Instructions on how to prepare and obtain a blood sample for testing using the lancing device.
Detailed procedure for performing a blood glucose test using the meter and test strips.
Procedures for replacing the meter's battery when it is low or depleted.
Guidelines for cleaning and disinfecting the blood glucose meter and lancing device.
General| Test Time | 4 seconds |
|---|---|
| Operating Humidity | 10 - 90% RH |
| Hematocrit Range | 30 - 55% |
| Blood Sample | Capillary whole blood |
| Measurement Range | 20-600 mg/dL |
| Sample Size | 0.4 µL |
| Battery Type | CR2032 |
| Battery Life | 1000 tests |
| Operating Temperature | 5 to 45°C |
| Storage Conditions | 32-86°F (0-30°C), 10-90% RH |
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