- 15 -
for repair. If you are in the USA and the unit truly does not work, email
support@adaamps.com
to get a Return Authorization (RA) number from us.
3. What do I do after receiving my RA number?
You will need to box your unit, write your Return Authorization (RA) number on the
outside of the shipping box in a large bold lettering, and send it to the address supplied
with the RA you received from us. You are responsible for shipping to and from ADA,
so please track and insure your parcels. ADA cannot be held responsible for parcels
that are lost or damaged in the shipping process. ADA cannot accept your shipment if
there is no RA number written on the outside of the box.
SERVICE
If your unit requires service, please go to our website’s SERVICE page for information
to help you find a solution to the problem you are having with your GCS-2. We have
provided you with a step-by-step troubleshooting procedure to get you back up and
running if you are experiencing a simple problem.
RETURNING UNITS FOR SERVICE
If you still need to send in your ADA product for service, YOU MUST FIRST GET A
RETURN AUTHORIZATION NUMBER (RA) BEFORE YOU SHIP TO OUR SERVICE
CENTER. Items shipped to us without an RA, will not be accepted by our Service
Center and will be returned to you by the shipper. You can get an RA number by first
contacting us online at: www.adaamps.com/service
.
To Next Page
Loading...