Ada MP-1-CHANNEL - Product Not Working Procedures; Return Authorization (RA) Process

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chain.IfyourADAproductworks,yourpedalchainmostlikelyhasaproblem.If
youhearnothing,thentheirmaybeaproblemwithyourindividualunit.Pleasesee
theFAQonhowtogetanRAnumber.

2. WhatdoIdoifmyproductisnotworking?
IfyourproductisnotworkingweSTRONGLYsuggestthatyourunaseriesofquickteststo
troubleshoottheunit(seeabove).Theymaysoundverybasic,butitcansaveyoutimein
gettingyourunitworkingandyoubacktoplaying.Ifyouareaninternational(non‐USA)

customer,youmustcont actyourlocaldealerand/oryournationaldistributorforrepair.Ifyou
areintheUSAandtheunittrulydoesnotwork,emailsupport@adaamps.com
togetaReturn
Authorization(RA)numberfromus.

3. WhatdoIdoafterreceivingmyRAnumber?
Youwillneedtoboxyourunit,writeyourReturnAuthorization(RA)numberontheoutsideof
theshippingboxinalargeboldlettering,andsendittotheaddress
suppliedwiththeRAyou
receivedfromus.YouareresponsibleforshippingtoandfromADA,sopleasetrackandinsure
yourparcels.ADAcannotbeheldresponsibleforparcelsthatarelostordamagedinthe
shippingprocess.ADAcannotacceptyourshipmentifthereisnoRA
numberwrittenonthe
outsideofthebox.

 