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SERVICE
Warranty Service
If you believe that your TPX™ System is not functioning properly please
follow the following procedure:
1. Review the Troubleshooting section.
2. If your problem is not resolved after reviewing the Troubleshooting
section, have your serial number ready and call us at 646-722-0253. We
will try to resolve your problem over the phone.
3. If your System needs to be returned for repair, we will provide you
with a Return Merchandise Authorization (RMA) Number and a shipping
address. Write the RMA Number on the outside of the shipping box.
Include the following items in your shipment:
The Detector Unit and Wiring Harness
Copy of sales receipt (originals cannot be returned)
Your name, phone number, address, and email address (we promise
not to spam)
All shipment must be sent prepaid by way of a traceable carrier, such
as UPS, FedEx, USPS Priority Mail, etc., and should be insured. Adaptiv
Technologies is not responsible for any loss or damage incurred during
shipping.
Warranty service will only be honored for units purchased from authorized
agents.
Repairs will not be performed on units without a readable serial number.
Please allow 4-8 weeks for the return of the unit.
a.
b.
c.
MAINTENANCE AND CARE
The TPX™ Detector Unit is water resistant. It is designed to withstand
temporary exposure to moisture, such as rain or fog. However, it should
not be exposed to moisture for a prolonged period of time. Do not leave
the Detector Unit out in the rain when not in use. Do not hose the
Detector Unit down. Do not submerge the Detector Unit as this will
void the warranty.
Remove the Detector Unit from your motorcycle when your motorcycle is
not in operation if it is exposed to an outdoor environment.
Clean the Detector Unit with a damp lint-free cloth only. Do not use any
chemicals as they may attack the plastic.
Dry the Detector Unit with a lint-free cloth after it has been exposed to
moisture.
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