© 2012 SPRUCE KNOB SENECA ROCKS TELEPHONE INC © 2012 SPRUCE KNOB SENECA ROCKS TELEPHONE INCPAGE 10 PAGE 11
Troubleshooting
If the power supply to the set top
box is unplugged, then reconnected,
the set top box will need to reset its
programming. While doing so, the
progress screen to the left will be
displayed. This is normal. After the
box setup is complete its normal
operation will resume.
When the GUIDE button is pressed
and the initial screen appears, there
is a tab labeled ALL in the upper
left corner. Pressing GUIDE again
changes the tab to SUBSCRIBED (the
channels available in your package);
then to HD (the HD channels avai-
labe for viewing); then to PPV (the
pay per view channels available);
then to FAVORITES (set from the FA-
VORITES menu); and fi nally back to
ALL. Make sure the tab is set to ALL
before EXITing the GUIDE; other-
wise, the next time GUIDE is pressed
it may be on one of the other tabs.
Be certain the fi ber optic battery
power supply is plugged in. If un-
plugged, the telephone will work
off the battery for eight hours, but
television and internet will not.
Make sure that the green power light
on the set top box is on. See page
2 for the location on the different
models.
Troubleshooting
3721ws
5721wnx
If the RES button on the set top
box is accidently pushed, the screen
resolution may be incorrect and the
picture may not display properly.
If the picture fl ickers, the screen is
blank, or there is audio with no pic-
ture, the screen resolution may need
to be reset.
Press the RES button on the set top
box and cycle through the choices
until 720P displays on the box
screen.
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