Technical assistance
If you comply with the instructions given in this manual, you should not have any
major problem in enjoying the fullness of your appliance. However, before
requesting service, check if:
1. All the instructions given in this manual are complied with.
2. If there has been any recent change in the periphery that may have given rise to the problem.
3. If the problem falls into the following points.
→ Closed smoke output regulation (when
applied)
→ Wet or green firewood.
→ Dirty or clogged chimney.
→ Open smoke output control
→ Use drier wood.
→ Clean the chimney.
→ Wet or green firewood.
→ Dirty or clogged chimney.
→ Insufficient firewood.
→ Use dry wood.
→ Clean the chimney.
→ Low density firewood.
→ Poorly adjusted door
→ Filling cord consumed
→ Load the stove with more dense firewood.
→ Door readjustment
→ Replacement of the cord
→ Wet or green firewood.
→ The appliance is not heated enough.
→ Use drier wood.
→ Heat the appliance well by opening the main air
regulator.
→ The thermostat's operating temperature
has not been reached
→ Power failure
→ Load more firewood
→ Check outlets and connections
→ Slightly open the air inlet control
→ Use dry wood.
If the problem persists, then contact us through our agents or directly to have our helpdesk help you resolve
the problem.
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