Adp 4500 - Page 5

Troubleshooting Hosted 4500 Timeclocks
 Swipe “M” badge
 Hit more “5” times
 Select “Non-Enrolled Emps”
 Confirm that the employee in questions has been downloaded to the clock
o If the employee is not on the list of un-enrolled employees; confirm
that the employee was added to a timeclock group where the
timeclock is assigned.
o From within the HTC Activities Scheduler, create a ‘one-time’
command to ‘Download Employee Data’ for the Timeclock/s in
question.
Unknown Employee message
 Verify Employees are assigned to Timeclock Group
 Verify Timeclock is assigned to a Timeclock Group
 Verify badge nubmer is 9 digits (contains leading zeros) People – Employment – Time
Position info
Registration Process
 Certificate Download – Certificate must be sent from ADP’s Server to the clock for
registration
 Synchronizing Date & Time – Date & Time gets updated during this process
 Employee Schedules – Employee Schedules are downloaded
 Initialization – Timeclock configuration is downloaded with employee information
 Validation Data – Assigned employees, LCF, Hours & Earnings Codes, Accrual
Balances, Bio Templates
 Download Timeclock Configuration – Downloads Timeclock Profile Settings