This document sets out the terms and conditions of the product warranties for
AEG Appliances. It is an important document. Please keep it with your proof
of purchase documents in a safe place for future reference should there be a
manufacturing defect in your Appliance. This warranty is in addition to other
rights you may have under the Australian Consumer Law.
1. In this warranty:
(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and
Consumer Act 2010;
(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied
by this document;
(c) ‘ASC’ means Electrolux’s authorised serviced centres;
(d) ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of
Appliances purchased in Australia and Electrolux (NZ) Limited (collectively
“Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of
Appliances purchased in New Zealand;
(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;
(f) ‘you’ means the purchaser of the Appliance not having purchased the
Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used
in Australia or New Zealand and is in addition to (and does not exclude, restrict, or
modify in any way) other rights and remedies under a law to which the Appliances
or services relate, including any non-excludable statutory guarantees in Australia
and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues
for in Australia for a period of 60 months and in New Zealand for a period of 60
months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC
will, at no extra charge if your Appliance is readily accessible for service, without
special equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux may, in its absolute
discretion, choose whether the remedy oered for a valid warranty claim is repair
or replacement. Electrolux or its ASC may use refurbished parts to repair your
Appliance. You agree that any replaced Appliances or parts become the property
of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the
reasonable cost of transportation, travel and delivery of the Appliance to and from
Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as
part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions: You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. This warranty does not cover:
(a) light globes, batteries, filters or similar perishable parts;
(b) parts and Appliances not supplied by Electrolux;
(c) cosmetic damage which does not aect the operation of the Appliance;
(d) damage to the Appliance caused by:
(i) negligence or accident;
(ii) misuse or abuse, including failure to properly maintain or service;
(iii) improper, negligent or faulty servicing or repair works done by
anyone other than an Electrolux authorised repairer or ASC;
(iv) normal wear and tear;
(v) power surges, electrical storm damage or incorrect power supply;
(vi) incomplete or improper installation;
(vii) incorrect, improper or inappropriate operation;
(viii) insect or vermin infestation;
(ix) failure to comply with any additional instructions supplied with
the Appliance;
In addition, Electrolux is not liable under this warranty if:
(a) the Appliance has been, or Electrolux reasonably believes that the Appliance
has been, used for purposes other than those for which the Appliance was
intended, including where the Appliance has
been used for any non-domestic purpose;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty,
please follow these steps:
(a) carefully check the operating instructions, user manual and the terms of
this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure. ‘Acceptable
quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New
Zealand, the Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair
Trading Act. Where the Appliance was purchased in New Zealand for commercial
purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and
its agents including ASC may exchange information in relation to you to enable
Electrolux to meet its obligations under this warranty.
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
Important Notice
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
FOR SERVICE
or to find the address of your nearest
authorised service centre in Australia
PLEASE CALL 1300 363 664
OR EMAIL
customercare@aegaustralia.com.au
For the cost of a local call (Australia only)
SERVICE AUSTRALIA
aeg.com/au
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in Australia
PLEASE 13 13 50
OR EMAIL
customercare@aegaustralia.com.au
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
PLEASE CALL 0800 234 234
OR EMAIL customercare@electrolux.co.nz
(New Zealand only)
SERVICE NEW ZEALAND
aegnewzealand.co.nz
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in New Zealand
PLEASE 0800 10 66 20
OR EMAIL customercare@electrolux.co.nz
(New Zealand only)
AEG_Warr_May17
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