Problem Possible cause Remedy
You can hear a constant beep
noise.
The electrical connection is incor‐
rect.
Disconnect the hob from the electrical
supply. Ask a qualified electrician to
check the installation.
An acoustic signal sounds and
the hob deactivates.
An acoustic signal sounds when
the hob is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor
fields.
The hob deactivates. You put something on the sensor
field .
Remove the object from the sensor
field.
Residual heat indicator does not
come on.
The zone is not hot because it oper‐
ated only for a short time or the sen‐
sor is damaged.
If the zone operated sufficiently long to
be hot, speak to an Authorised Service
Centre.
Automatic Heat Up does not op‐
erate.
The highest heat setting is set. The highest heat setting has the same
power as the function.
The zone is hot. Let the zone become sufficiently cool.
You decreased the heat setting to 0. Start from 0 and increase the heat set‐
ting.
There is a dark area on
the multiple zone.
It is normal that there is a dark area
on the multiple zone.
The control panel becomes hot to
the touch.
The cookware is too large or you put
it too close to the control panel.
Put large cookware on the rear zones,
if possible.
comes on.
Child Safety Device or Lock oper‐
ates.
Refer to "Daily use".
and a number come on.
There is an error in the hob. Deactivate the hob and activate it
again after 30 seconds. If comes
on again, disconnect the hob from the
electrical supply. After 30 seconds,
connect the hob again. If the problem
continues, speak to an Authorised
Service Centre.
comes on.
The second phase of the power sup‐
ply is missing.
Check if the hob is correctly connected
to the electrical supply. Remove the
fuse, wait one minute, and insert the
fuse again.
8.2 If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an Authorised
Service Centre. Give the data from the rating
plate. Give also three digit letter code for the
glass ceramic (it is in the corner of the glass
surface) and an error message that comes
on. Make sure, you operated the hob
correctly. If not the servicing by a service
technician or dealer will not be free of charge,
also during the warranty period. The
information about guarantee period and
Authorised Service Centres are in the
guarantee booklet.
14 ENGLISH
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