Problem Possible solution
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The programme dura‐
tion increases or de‐
creases during pro‐
gramme execution.
• The ProSense System is able to adjust the programme dura‐
tion according to the type and the laundry load size. Refer to
"The ProSense System load detection" in "Daily Use" chapter.
The washing results
are not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Make sure that no other type of detergent has been poured
the compartment
. In this case, refer to "Eliminating deter‐
gent or other additives from salt compartment'.
• Make sure that no salt has been poured in the compartment
. If it happens, run a rinse cycle or run the washing cycle
again.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent.
Excessive consump‐
tion of salt.
• Check if the water softener has been set to act also during
rinse phase. Refer to "How to set the water hardness level" in
"The Water Softener (Soft Water)" chapter.
Salt is not consumed.
• The appliance may need a water softener regeneration: run a
a Algod. or a Sintéticos cycle. Refer to "Water softener regen‐
eration" in "The Water Softener (Soft Water)" chapter.
The drum light does
not go on.
• Make sure that the LED lamp is not burned. To replace it, con‐
tact the Authorised Service Centre.
After the check, activate the appliance. The programme continues
from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
The necessary data for the service centre are on the rating plate.
15.2 Emergency door
opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing programme
continues when the power is restored. If
the door remains locked in case of
failure, it is possible to open it using the
emergency unlock function.
Before opening the door:
www.aeg.com50
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