AES iGate 1200 - Troubleshooting; No LEDs On; LED Flashing Rapidly; Caller ID Function Not Working

101101
8.000
RELAY
iGate 1200
TROUBLESHOOTING
Symptoms caused
Problem/error
Solution
No LEDs on.
The unit will not power up.
Check power supply voltage at the PCB intercom is 24V DC. Check
the fuse.
The unit powers up
but the LED is still
flashing rapidly
This means the unit is not
able to detect the network
for some reason.
This means the unit is not able to detect the network for some
reason.
-Power off the unit, remove the SIM and check it in a mobile phone
to verify it can make a call and has calling credit if it is a Pay As You
Go SIM.
-
Disable any PIN code request if active on the SIM card.
-
Check the SIM is a standard voice capable SIM. If you are unsure,
contact your SIM card provider to verify.
-
Check the reception is medium or good. Poor reception is not
sufficient.
-
Change to an external antenna.
External Antenna Details
-
Ensure the cable does not have too many sharp bends.
-
Check the height of the antenna and make sure it is not inside a
metal enclosure.
-Check correct power cable size for cable length from PSU. Refer to
manual for guidelines
The caller ID function
does not work.
Incorrect programming or
poor signal
If your number is a private or number withheld, then it will not
work.
-
Ensure the number is programmed as you would normally dial it
from another phone.
- Ensure you have adequate GSM signal at the intercom by sending
*20# as a text.
Reset / Default Unit
1) Power off the unit. (approx 60 secs)
2) Make a link across the terminals
marked OPEN.
3) Switch on power
4) After several seconds, the relay will
click.
5) The unit will then clear memory and
be defaulted
6) Remove the link and wait around 20
seconds.
Note: Performing this process will
remove all current programming.
This product is not a complete product until fully installed. It is therefore
considered a component part of an overall system. The installer is responsible to
check that the end installation complies with local regulatory requirements. This
equipment forms part of a “fixed installation”.
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website:
WWW.AESGLOBALUS.COM
+1 (321) 900 4599
FCC ID : 2ALPX-PRIME7-4GQA
EUT : CellCOM Prime 7 4G
Test Model : PRIME7-PX-IMPK-PED/4GA
Additional Model No. PRIME7-IMP-PED/4GA, PRIME7-PX-IMP-PED/4GA, PRIME7-IMPK-PED/4GA, PRIME7-PX-IMPK-PED/4GA,
PRIME7-AB/4GA, PRIME7-PX-AB/4GA, PRIME7-ABK/4GA, PRIME7-PX-ABK/4GA
Grantee: Advanced Electronic Solutions Global LLC
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Output power listed is ERP below 1GHz for Part 22 and EIRP above 1GHz for Part 24. RF
exposure compliance is addressed for 1.1310 and 2.1091 MPE limits. The antenna(s) used
for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons.
End Users must be provided with transmitter operation conditions for satisfying RF exposure compliance.
101101
8.000
RELAY
iGate 1200
OPEN
Terminals
- GSM Gate Opener
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALUS.COM
iGate 1200