6. Warranty Claim Procedure and Datasheet
All AIMS Power™ products come with warranty coverage against defects as follows, from the date
of purchase, unless otherwise indicated:
• 2-Years for ETL (Extract, Transform and Load) Solar Charge Controllers
Within the warranty coverage period, AIMS Power™ will either repair or replace, at its sole
discretion, the defective product.
Any shipping charges that occur as a result of a warranty return or exchange are NOT covered by
the warranty and are the responsibility of the customer.
The warranty does not cover the following:
• Products that AIMS Power™ determine, in its sole discretion, to be free of any material or
workmanship defects or flaws
• Products evidencing excessive wear, misuse or alteration
• Products with missing or defaced labels, stickers, or other identifying information
• Improper care or storage (e.g. water damage, exposure to extreme heat or cold
temperatures, unsanitary environment)
• Alterations or customizations
• Items that were purchased second hand, or from an unauthorized seller
• Items outside of the covered warranty period
TO RETURN MERCHANDISE: It is our goal at AIMS Power™ to provide a comprehensive and
hassle-free return and exchange process. As such, please review the below process before
initiating warranty claim.
1. Contact AIMS Power™ via phone or email to submit your warranty return request and
obtain a Return Merchandise Authorization (RMA) number.
Note: Be sure to provide the name from the original order as well as the original order
number.
2. An automated email will then be sent to the address indicated on the warranty return
request containing further instructions regarding packing, shipping and documentation to
include when returning the product as well as an RMA authorization number.
3. Once the return is received and inspected an e-mail will be sent informing you that the
return has been approved and processed. If there are any issues with the return, an
additional e-mail will be sent notifying you of such.
Other Items of note:
• AIMS Power™ DOES NOT cover return shipping. Any Product that is returned and
deemed to be of working condition or was returned without all of the required information,
and the customer has not paid for return shipping, may be disposed of or destroyed after
90 days.
• Any requested information that is not provided in a timely manner could result in delayed
processing of your return.
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