hot, or cold conditions may void the warranty.
Aipas eBikes will replace any parts deemed to have been
damaged
during shipping. Shipping damage must be reported
to Aipas eBikes within 14 days of shipment arrival. This applies
to all products,
including bikes and accessories.
You will NOT be refunded as compensation for your time or
efforts replacing damaged parts.
Replacement parts will not be sent until photographic evidence
has been provided to Aipas eBikes. Aipas eBikes may request
additional documentation (such as video) to assist with
accurately diagnosing the problem and processing the
warranty claim.
Most warranty parts are fulfilled 1-10 business days after the
request is put into our system by a customer service
representative. Warranty parts are sent using USPS First Class,
FedEx Express, or FedEx Ground, depending on the size of the
part. Warranty parts will not be expedited.
Items including the chain, tires, wheels, rims, tubes, battery handle,
brake rotors, brake pads, cables and housings, grips, and
spokes are considered wear items. These items wear down
with normal use and are not covered under warranty. You are
responsible for replacing and maintaining these wear items.
Any unauthorized alterations or repairs are not covered and may
void this warranty.
For warranty services, please contact Aipas eBikes’ online
support by email at service@Aipasbike.com. Bikes or parts
returned without proper documentation may result in delayed
service or denied warranty coverage. Warranty return
shipping costs along with duties and taxes are the
responsibility of the claimant. All unauthorized returns will be
refused.
Note that your insurance policies may not provide coverage for
accidents involving Aipas eBikes. To determine if coverage is
provided, you should contact your insurance company or agent.
Damage as a result of an accident is not covered under this
warranty, and Aipas eBikes is not responsible for repair or
replacement of
damaged bikes or parts.
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