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Need help?Do you have a question about the AJAX Hub 2 and is the answer not in the manual?
Details the physical parts, sockets, and buttons of the Hub 2 device.
Explains the meaning of different LED colors and patterns for device status.
Guides on installing the app, creating an account, and managing hubs.
Details email/phone confirmation and managing multiple hubs under one account.
Instructions for connecting the power supply and Ethernet cables to the hub.
Steps to power on the hub and initiate the communication identification process.
Guide for connecting the hub using a micro SIM card and mobile network.
Steps to add the hub to the Ajax app via manual or step-by-step guidance.
Confirms the hub is registered and displayed on the app desktop.
Explains administrator roles and inviting users to the security system.
Explains icons used in the Ajax app to display Hub 2 statuses.
Details various status parameters like Malfunction, Signal Strength, Battery Charge, and Lid.
Describes connection status via Ethernet, GSM, and active SIM cards.
Details Average Noise, Monitoring Station connection, and firmware information.
Covers Hub model, hardware/firmware versions, and device ID.
Explains the purpose of virtual rooms for grouping devices and how to create them.
Details assigning room names, photos, and deleting rooms.
Step-by-step guide for pairing devices with the hub via the Ajax app.
Instructions for connecting third-party cameras and video recorders to the system.
How to customize the hub's avatar and name for identification in the app.
Covers user rights and how the system notifies users of events and alarms.
Settings for SIM card roaming and ignoring network registration/connection errors.
Details displaying SIM card numbers and accessing SIM card settings.
Configuration for APN, user name, password, and monitoring mobile data.
Instructions on how to check the SIM card balance using USSD codes.
Setting up reminders for arming/disarming based on user location.
Managing security modes for different premises or groups of detectors.
Setting up automated arming and disarming of the security system by schedule.
Running tests to determine optimal detection distances for detectors.
Settings for hub-detector communication frequency and connection loss detection.
Details connection limits for devices based on ping interval and siren limits.
Configuring the hub's time zone and adjusting the LED brightness.
Configuring automatic OS Malevich firmware updates for the hub.
Selecting transmission channels for hub logs or disabling logging.
Lists advanced hub settings available in Ajax Security System and Ajax PRO apps.
Guide on setting up the system to comply with the British security standard PD 6662:2017.
Configuring communication between hub and Ajax Cloud: ping interval and delay.
Options for disabling alerts on lost connection with the server.
Enabling sirens for open lids or when the in-app panic button is pressed.
Settings for siren indication after an alarm event, available in PRO apps.
Settings for FireProtect and FireProtect Plus fire detectors and interconnected alarms.
Parameter for checking the status of all security detectors before arming.
Special event to confirm alarms, reducing false alarm visits by security companies.
Feature preventing arming if an alarm is registered, requiring system restore.
Enabling two-stage arming and setting alarm transmission delay for disarming.
Ignoring alarms or events for specific devices based on timer or alarm count.
Manually disabling specific devices and clearing notification history.
Parameters for direct connection to the security company's central monitoring station.
Details on protocol choice (Contact-ID, SIA) and connection on demand.
Settings for the primary IP address and port of the security company server.
Settings for the secondary IP address and port of the security company server.
Selecting Ethernet, GSM, and test reports for sending alarms to CMS.
Settings for AES 128-bit encryption and encryption keys for SIA protocol.
Sending panic button coordinates to the central monitoring station.
Settings for PRO users (installers), their rights, and notifications.
Lists security companies in the user's area based on GPS or regional settings.
Link to open the complete Hub 2 user guide.
Menu for automatically transferring devices and settings from another hub.
Removes the hub from your account, while saving settings and detectors.
Steps to reset the hub to its factory settings.
Describes push notifications, SMS, and phone calls for alerts and events.
Details specific event types like Malfunctions, Alarm, Events, and Arming/Disarming.
Instructions on how to connect the system to central monitoring stations.
Guidance on choosing the best location for the hub for optimal performance.
Steps for fixing the SmartBracket mounting panel and the hub lid securely.
Steps to ensure the hub is securely attached and tamper status is checked.
Recommendations on where not to place the hub to avoid signal interference or damage.
Instructions for cleaning the hub body using appropriate materials.
Link to instructions on how to replace the hub battery.
List of all items included in the Hub 2 package.
Details on classification, device limits, groups, users, video surveillance, and scenarios.
Covers power supply, battery, energy consumption, tamper proof, range, channels, installation, and dimensions.
Details the warranty period and exclusions for Ajax products.
Information on contacting support and accessing the user agreement.
Provides the email address for technical support inquiries.
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