After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org
25
FAQs and Troubleshooting Guide (Cont.)
Problem Possible cause Solution
Detergent residues in
the dispenser
Powder detergent was
damp or stuck together in
a lump.
• Wipe the detergent dispenser
clean.
• Make sure to store powder
detergent in a dry place.
Water inflow during
the wash/rinse cycle
When water levels are dropping during the wash/rinse, the
machine automatically adds motor water.
Water draining during
the wash/rinse cycle
When there is too much foam from a high-sudsing detergent,
the machine drains water automatically.
Peculiar smell Because the washer has rubber components, you may notice
a rubber smell when first using the machine. This is normal
and no cause for concern.
Less water usage
Front load washers use less water for washing and rinsing
than top load machines. This is normal.
Remaining time
change
• The washer automatically takes in water for balance
purposes, if the wash load is poorly distributed.
• The remaining time is calculated based on 15L/min inflow,
so it varies depending on the water pressure.
• The washer will prolong the spin time if the load is still
unbalanced.
Failure to work after
power failure
• The machine will stop operating when the power is cut off.
• When the power is back on, please reset the program and
then press Start/Pause.
Emergency door
opening
When a power failure last for some time and you want to take
your washing out of the machine, proceed as follows:
1. Unplug the power cord after the drum has stop rotating.
2. Get a container and a rag for the water to drain into while
you wait for the water to cool to a safe level.
3. Open the pump filter cover at the bottom right hand corner
of the front panel. The water will drain out of the hose.
4. When enough water has been drained out of the drum (the
water level must be lower than the edge of the inner drum),
pull down the emergency rope underneath the bottom right
hand corner of the cabinet and listen for a slight noise, then
you can open the door and remove your laundry items.
If none of the solutions offered above and on the previous pages help you solve the
problem, please contact our after sales support centre for advice.
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