Alcatel-Lucent 8012 - Handling Second Calls; Call Hold and Retrieval

BTAS Intelligent Communications
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COMMERCIAL IN CONFIDENCE
Alcatel 8012 User Guide 151113 v1.0
You are in conversation with your first correspondent again.
ANSWERING A SECOND CALL DURING A CONVERSATION
You are in conversation and a correspondent is trying to contact you:
For a duration of 3 seconds the name of the second correspondent appears on the phone display
Start call key
After the 3-second duration, the name of the correspondent doesn't appear anymore on the phone display
Display the second correspondent
Take call
The first call is on hold
TO RETURN TO YOUR FIRST CALLER AND END THE CONVERSATION IN PROGRESS
You are in conversation with the second correspondent and the first one is on hold. You are in conversation with the second
correspondent and the first is on hold
Display the second correspondent
Enquiry off
OR
Hang-up
The second call is ended.
Display the first correspondent
Retrieve
You are in conversation with your first correspondent again.
PLACING A CALL ON HOLD (HOLD)
You are in conversation with one caller
Put on hold
Your call is placed on hold
Retrieve the correspondent on hold.
Retrieve