Alcatel-Lucent OmniPCX User Manual

Complementary ’Expert’ features
11
4
4.4
Greeting and holding messages (MOH)
This feature is used to define the greeting message and hold music parameters.
To record a message:
in “Expert” feature
this feature is used to record 8 greeting messages or
holding music.
listen to the recorded
/ default message
record a message
erase the recorded message and replace it with the default message
display invites you to start
recording
record message to stop stop recording
momentarily
Voice
MOH
OR
Music source
OR
Yes
MOH
MOH
Listen
OR
Regist
OR
Dfault
Yes
OR
No
Regist
Regist
OR
Stop
OR
Pause
duration of message is displayed
Hold music may be subject to author's rights and appropriate action should be taken in
this respect.
This feature is used to select a music source (3 possible
sources).
by default personal outside
Used to record, for each ACD group, welcome, please wait,
dissuasion, closed or estimated waiting time messages.
select the ACD
group
select the type of
message to record
start the
recording
to confirm
Music source
Standard
OR
VoicPr
OR
Tape
OK
Yes
Record
Record
OR
Stop
OR
Pause

Alcatel-Lucent OmniPCX Specifications

General

VoIP Support	Yes
Protocols Supported	SIP, H.323, QSIG, ISDN
Analog Ports	Yes
Digital Ports	Yes
IP Ports	Yes
Supported Terminals	Alcatel-Lucent IP phones, SIP phones, analog phones
Unified Messaging	Yes
Call Center Features	Yes
Redundancy Options	Yes