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• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
•Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time with default charger (minimum 140 minutes).
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing
the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make
your phone return to normal temperature.
After Factory reset is performed, I can't use my phone without entering Google account credentials
• After reset is performed, you must enter the original Google account credentials that were used on this phone.
• If you don’t remember your Google account credentials, complete Google account recovery procedures.
• If you still cannot access your phone, apply to the authorised repair centre, but remember that it will not be
regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound & notification > Do Not Disturb) is not
activated.
• Press the Volume up/down key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform Factory reset.
• If you still cannot access your phone, apply to the authorised repair centre, but remember that it will not be
regarded as warranty case.
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