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SIM card PIN locked
• Contact your network carrier to obtain the PUK
(Personal Unblocking Key) code.
I can't connect my phone to my computer
• Install Smart Suite on your phone via Google Play
store.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart
Suite Agent has been activated.
• Check that you have marked the USB debugging
checkbox.
• Check that your computer meets the requirements
for Smart Suite installation.
• Make sure that you’re using the right cable from the
box.
I can't download new files
• Make sure that there is sufficient phone storage
space for your download.
• Select the microSD card as the location to store
downloaded files.
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your
phone is visible to other users.
• Make sure that the two phones are within the
Bluetooth detection range.
The battery drains too fast
• Make sure that you follow the complete charge time
(minimum 200 minutes).
• After a partial charge, the battery level indicator may
not be exact.
• Wait for at least 10 minutes after removing the
charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as
possible.
• Update news and weather information on manual
demand, or increase their auto-check interval.
• Exit background-running applications if they are not
being used for extended periods of time.
• Deactivate Bluetooth, Wi-Fi, and/or location when
not in use.
The phone becomes warm following prolonged calls,
game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your phone return to normal temperature.
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