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• Check your subscription status with your carrier (credit, SIM card valid,
etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your device is not in Airplane mode.
Unable to receive incoming calls
• Make sure your device is switched on and connected to a network (check
for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM card valid,
etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your device is not in Airplane mode.
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your carrier.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/
down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your device is clean.
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription includes
this service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full. Delete some files or
save the files in the device contacts.
My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure your carrier’s voicemail number is correctly entered.
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your device memory availability as it might be full.
• Contact your network operator to check service availability and check
MMS parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
The device can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to other
users.
• Make sure that the two devices are within Bluetooth’s detection range.
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