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Alcatel OmniPCX Office User Manual

Alcatel OmniPCX Office
63 pages
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ARCHITECTS OF AN INTERNET WORLD
Alcatel Advanced Reflexes
Alcatel OmniPCX Office

Table of Contents

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Alcatel OmniPCX Office Specifications

General IconGeneral
VoIP SupportYes
SIP SupportYes
ISDN SupportYes
Analog SupportYes
Integrated Voice MailYes
Auto AttendantYes
ConferencingYes
VoIP ProtocolsSIP, H.323
Power Supply100-240 VAC, 50/60 Hz
Network Interfaces10/100 Mbps Ethernet
Humidity10% to 90% non-condensing

Summary

Getting to know your telephone

Navigator Component

Description of the navigation keys for browsing the display.

Guide Key Functionality

Explains the functions of the guide key for information and programming.

Mute Key Function

Disables the microphone during a call to prevent the correspondent from hearing you.

Hang-up Key Function

Key used to terminate a call or programming session.

Audio Keys Explanation

Details the speakerphone and volume control keys.

Alphabetic Keypad Overview

Information on the keypad used for name dialing and programming.

Using your telephone

Making and Answering Calls Hands-Free

Learn to make and answer calls using the hands-free function without lifting the receiver.

Making Outside Calls

Instructions for placing calls to external numbers using the telephone.

Making Internal Calls

Guide on how to place calls to internal extensions or colleagues.

Calling by Name via Company Directory

How to find and call contacts using the company directory by name.

Calling from Personal Directory

Accessing and making calls to contacts stored in your personal directory.

Calling from Common Directory

How to use the shared common directory for external numbers.

Receiving Calls

Procedures for answering incoming telephone calls.

Filtering Calls via Voice Mailbox

Using the voice mailbox feature to filter incoming calls.

Redialing Last Called Numbers

Redialing previously dialed numbers from the call history.

Temporarily Storing Numbers for Redial

Saving a number to call back later without using the full directory.

Requesting Automatic Callback

Setting up a callback request when an internal number is busy.

Answering Internal Calls in Intercom Mode

How to answer internal calls directly in hands-free mode.

Sending DTMF Signals

Transmitting DTMF tones during a call for automated systems.

Making ISDN Calls

Procedures for establishing calls using the ISDN network.

Hiding Identity on ISDN Calls

Methods to conceal your caller ID when making ISDN calls.

Identifying Malicious ISDN Calls

Requesting information to identify malicious or nuisance calls.

Using Loudspeaker During Conversation

Activating the speakerphone during an active call with the handset lifted.

Muting Microphone During Calls

Disabling your microphone to prevent the other party from hearing you.

During your communication

Making a Second Call

How to initiate a new call while already engaged in a conversation.

Answering a Second Call

Procedures for handling an incoming call while on another active call.

Transferring Calls

Steps to forward an ongoing call to another number or extension.

Switching Between Calls (Broker Call)

Managing multiple active calls, switching between them as needed.

Setting Up Three-Way Conferences

How to connect three parties for a conference call.

Placing Calls on Hold

Instructions for temporarily suspending an active call.

Parking Outside Calls

Holding an external call to be retrieved later, possibly from another phone.

Managing Camped-On Calls

Information on how to handle calls that are waiting or 'camped-on'.

Intrusion into Internal Conversations

How to join an ongoing internal call if permitted.

Storing Numbers for Later Use

Saving a number to the directory while a call is in progress.

Sharing

Receiving Supervised Call Ringing

How to receive special ringing signals for calls directed to another number.

Answering General Bell Calls

How to answer calls indicated by a general bell when the operator is absent.

Filtering Calls for Manager/Secretary Groups

Setting up call filtering for designated manager/secretary groups.

Call Pick-Up Functionality

How to answer calls ringing on other extensions within a group.

Answering for the Operator

Temporarily taking calls intended for the operator.

Monitoring Calls to Other Terminals

Listening in on calls directed to other extensions.

Using Hunting Groups

How to make calls to or exit from a hunting group.

Calling Correspondents via Pager

Paging an internal contact when they do not answer directly.

Calling via Loudspeaker

Remotely activating a correspondent's loudspeaker if they don't answer.

Sending Written Messages Internally

Composing and sending text messages to internal users.

Sending Written Messages via ISDN

Sending text messages to ISDN contacts.

Sending Voice Message Copies

Copying and sending voice messages.

Sending Recorded Messages

Recording and sending messages to specific numbers or lists.

Broadcasting Messages to Groups

Sending audio announcements to multiple terminals in a group.

Answering Calls on Pager

How to answer calls that have been paged.

Allocating Outside Lines

Transferring an outside line to another terminal for external calls.

Keep in touch

Selecting Calls for Diversion

Choosing which types of calls (outside, internal, all) to divert.

Diverting Calls Immediately

Setting up immediate call forwarding to another number.

Diverting Calls to Voice Message

Forwarding all calls directly to your voice messaging system.

Managing the Personal Assistant

Activating or deactivating the personal assistant feature.

Personal Assistant with Single Number

Configuring the personal assistant to use a single contact number.

Diverting Calls to Pager

Forwarding incoming calls to your pager.

"Follow Me" Call Forwarding

Setting up call forwarding to receive calls at your current location.

Applying Selective Call Diversion

Setting call diversions based on the caller's identity.

Diverting All Group Calls

Forwarding all calls intended for a group to another internal number.

Cancelling All Call Diversions

Deactivating all previously set call forwarding rules.

Cancelling Specific Diversions

Removing a particular call diversion setting.

Diverting Calls When Busy

Automatically forwarding calls when your line is occupied.

Enabling "Do Not Disturb" Mode

Temporarily making your terminal unavailable for all incoming calls.

Consulting Recorded Messages

Accessing and reviewing voice messages upon returning.

Leaving Recorded Messages for Internal Callers

Recording messages to be displayed on internal callers' screens.

Consulting Written Messages

Reading text-based messages received on the terminal.

Managing your charges

Charging Calls to Business Accounts

Assigning the cost of outside calls to specific business account numbers.

Checking Call Costs for Internal Users

Retrieving cost information for outside calls made on behalf of internal users.

Charging Outside Calls to Company

Procedures for charging external calls made from home or while traveling to the company account.

Your telephone fits your needs

Initializing Voice Mailbox

Setting up your personal voice mailbox for the first time.

Customizing Voice Greeting

Recording a personal greeting message for your voice mailbox.

Modifying Personal Code

Changing your security code for accessing the voice mailbox or locking the phone.

Selecting Ringer Tune and Volume

Customizing the telephone's ringtone and adjusting the ringer volume.

Adjusting Screen Brightness

Modifying the display's brightness level for better visibility.

Selecting Display Language

Choosing the language for the telephone's interface and display.

Programming Direct Call Keys

Assigning phone numbers or functions to speed dial keys.

Programming Personal Directory

Adding, editing, or deleting contacts in your personal address book.

Programming Appointment Reminders

Setting up timed reminders for appointments or events.

Identifying Current Terminal

Determining which terminal you are currently using.

Broadcasting Background Music

Playing background music through the telephone's loudspeaker.

Locking Your Terminal

Securing the telephone to prevent unauthorized use or changes.