Your E-bike Warranty
In the rare case that your E-bike arrives and does not
work, in order to honor the warranty the following must
be followed:
• If your E-bike is received with a defect, we will take
care of the shipping fees (at our instruction) and
immediately ship replacement equipment or repair
the equipment.
• If your E-bike is in need of repairs, the owner must
contact the retailer where you purchased the bike and
you will receive a Return Authorization (RA) number
and all of the necessary information. We will not
accept returns without an RA.
• All returns must be properly packaged to prevent
damage during shipment. An explanation of the
problem or damage and proof of purchase must be
submitted with the return, which will be shipped by
the owner.
• The RA number must be clearly visible.
• The owner will be responsible for insurance of
the merchandise (at owner’s cost) because the
manufacturer will not be responsible for damages or
losses during shipping.The warranty Is void If:
The damages are a result of an accident, abuse,
alteration, non-authorized usage, or use of chargers or
batteries other than those indicated in this manual.
The owner or user neglected to do routine maintenance
required and the damages or problems are directly
related to such neglect. It is the user’s responsibility to
keep the E-bike in proper running condition.
Certain parts of the E-bike are not covered by the
warranty such as: Buttons, pedals, seats, brake pads,
tires, etc. These parts will eventually require replacement
at the owner’s expense.
The manufacturers will not be held responsible for
damages or monetary losses related to the purchase
or use of their products. The manufacturer denies
responsibility for all physical and moral damages linked to
the purchase and use of their products. In all cases, the
damages cannot exceed the purchase price paid by the
initial owner.
The nal decision to honor the warranty is taken by the
retailer where you purchased your E-bike after a technical
inspection.
ALIEN E-BIKES USER MANUAL 33
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