Altec TTP-343 Plus - 6.2 Print Quality Issues

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Note:
Printer status can be easily shown on the Diagnostic Tool. For more information about the
Diagnostic Tool, please refer to the instruction in the software CD disk.
6.2 Print Quality
Problem
Possible Cause
Recovery Procedure
Not Printing
Check if interface cable is well
connected to the interface connector.
Re-connect cable to interface.
The serial port cable pin configuration
is not pin to pin connected.
Please replace the cable with pin to
pin connected.
The serial port setting is not consistent
between host and printer.
Please reset the serial port setting.
The port specified in the Windows
driver is not correct.
Select the correct printer port in the
driver.
The Ethernet IP, subnet mask, gateway
is not configured properly.
Configure the IP, subnet mask and
gateway.
No print on the
label
Label or ribbon loaded not correctly.
Follow the instructions in loading the
media or loading the ribbon.
Ribbon run out.
Loading the ribbon.
Continuous
feeding labels
The printer setting may go wrong.
Please do the initialization and
gap/black mark calibration.
Paper Jam
Gap/black mark sensor sensitivity is not
set properly (sensor sensitivity is not
enough)
Calibrate the gap/black mark sensor.
Make sure label size is set properly.
Set label size exactly as installed
paper in the labeling software or
program.
Labels may be stuck inside the printer
mechanism near the sensor area.
Remove the stuck label.
Poor Print Quality
Top cover is not closed properly.
Close the top cover completely and
make sure the right side and left side
levers are latched properly
Check if supply is loaded correctly.
Reload the supply.
Ribbon and media are incompatible.
Change the ribbon or label
combination.
Check if dust or adhesives are
accumulated on the print head.
Clean the print head.
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