6. I can not Iog into my account, what should I do?
You have one of three options to create an account - a) use your Facebook login; b) use
your Gmail login; or c) enter an email address and password. By selecting Option C, you
will be sent an email verification to the email address you entered.
If you can’t log into your account, please check the following:
a) Check if you enter correct user account and password.
b). Switch the network from WIFI to 3G/4G;
c). Clear Bluetooth Share and app cache/data
d). Reboot your phone
7. Why can’t my Pace alert for phone calls?
A. Make sure Bluetooth is turned on in your mobile device.
C. Check if you enable Silent mode on the watch. Please disable it if enabled.
D. Make sure your phone notification bar is functioning.
E. For Android mobile device, please enable auto-start and lock Amazfit Watch App in the
"recent Apps"/ "App overview" plane.
F. Open Amazfit Watch app,tap on “more settings”, tap on “test notifications” and tap on
‘incoming call reminder’ to check if your watch vibrates when you receive a phone call.
If it vibrates, please submit feedback and report error. If it can’t vibrate, please contact
customer service.
8. Why my Amazfit Pace won't show caller ID but phone number on incoming
calls?
For dual SIM card, Pace only show contact name of the main card, but not sub-card.
If the contact has more than one phone number, Pace will only show contact name when it
receive a call from the first phone number of the contact.
Besides, you need to allow Amazfit Watch APP read contacts so that it can display caller
ID. Please set it up on the settings or safety software on your phone.
9. I'm having trouble seeing my notifications on my watch screen. What do I do
next?
You should connect Amazfit watch with Amazfit Watch app to receive notifications on your
watch. If your watch disconnects with your phone, notifications received within the period
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