Fitbit
Synchronisation
Fitbit trackers and watches use Bluetooth
Low Energy (BLE) technology to sync with
phones, tablets, and certain computers.
Checklist:
● Ensure the phone is compatible with
the Fitbit app -
www.fitbit.com/devices
● Check that Fitbit app and Fitbit
device are running on the latest
software update
● Bluetooth settings are on and
connected
● That the Fitbit has at least 20%
charge
Then try these steps:
1. Force quit the Fitbit app (don’t
delete it)
2. Turn Bluetooth on the phone off
and on again – check that the device
is in the connected list below
3. Open the Fitbit app
4. If the device didn’t sync restart the
Fitbit device
● See additional tips for Android phones
and tablets.
Consumer Electronics Service GuideUpdated – May 2022
Troubleshooting: Synchronisation/ Restarting/ Notifications
Restarting your device
If the customer experiences any of the
following issues, restart the device:
● Won’t sync
● Won’t respond to button
presses, taps, or swipes
● Charged but doesn’t turn on
● Won’t track your steps or other
stats
● Heart Rate not displaying
● Screen won’t turn on, is
frozen, or has a distorted
display
Restarting the device turns it off and
on without deleting any activity data.
● Ace 2/Ace 3/Inspire Series –
Plug in to charge the device,
then press and hold the button
on the tracker for 5 seconds
● Charge 3/Charge 4 – Plug in to
charge the device, then press
and hold the button on the
tracker for 8 seconds
● Charge 5/Luxe – Plug in to
charge the device, then press 3
times cable’s button pausing 1
sec between presses. Wait until
logo appears
● Sense / Versa Series– Press
and hold the left button for 10
seconds (back and bottom
buttons for Versa)
Notifications
1. Ensure the Fitbit has at least
20% charge
2. Reset Bluetooth - refer to
Synchronisation steps
If this is not successful:
1. Restart the device
For more in-depth notifications
troubleshootings :
*iPhone users—see Troubleshooting quick
tips for iPhones
*Android users—see Why are notifications
delayed or missing?
Notifications on iPhone iOS 14 or above
Bluetooth
1. Tap Settings > Bluetooth > next
to the name of the Fitbit device.
2. Turn Share System notifications OFF
and back on to show previews
Show Previews
1. Tap Settings (iPhone, not Fitbit) >
Notifications. Make sure Show
Previews is set to Always or When
Unlocked.
App notification settings
For each app that sends notifications, tap
Settings > Notifications > the name of the
app and verify these settings:
1. Allow Notifications—On
2. Alerts > Notification Center—On
3. Show Previews—Always or When
Unlocked.
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