Amazon Fitbit User Manual

Fitbit
Amazon EU
Useful Information :
Fitbit Customer Support is available via
help.fitbit.com
For troubleshooting and replacements, see the guides here or visit the Fitbit website https://help.fitbit.com
Users Manuals : https://help.fitbit.com/articles/en_US/manuals.htm
Consumer Electronics Service GuideUpdated – May 2022
Need to know for Android :
Product Compatibility / Minimum Requirements :
The Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit
products and services, you must install the Fitbit app on a compatible device running one of the
following operating systems:
● Apple iOS 14 or higher
● Android 10 or higher
● See additional tips for Android phones and tablets.
For more information, visit : https://www.fitbit.com/global/us/technology/compatible-devices
(Please note, these are subject to change, visit the link above for the most up to date information)
Manufacturer’s Guarantee: 2 Years
To make sure your Fitbit device syncs and receives notifications from your Android phone,
open the Settings app on your phone and confirm or adjust the following settings:
● Turn off background restrictions or limitations:
1. Go to Apps & Notifications > Fitbit app.
2. Tap Background restrictions or Background limits to turn off the setting.
● Turn off battery limitations:
1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
2. Change the view to All apps.
3. Search for the Fitbit app and choose Not optimized.

Amazon Fitbit Specifications

General

Brand	Amazon
Model	Fitbit
Category	Fitness Trackers
Language	English

Summary

Fitbit General Information & Requirements

Useful Information

Provides contact and support details for Fitbit services and troubleshooting.

Product Compatibility

Lists minimum operating system requirements for the Fitbit app and device compatibility.

Android Sync & Notifications

Settings to ensure proper device syncing and notification delivery on Android.

Fitbit Troubleshooting: Accuracy

Heart Rate Accuracy

Factors affecting heart rate tracking accuracy and tips for improvement.

Step and Distance Tracking

How Fitbit counts steps and ensures accurate distance tracking.

GPS Location Accuracy

Troubleshooting weak GPS signals for accurate route and activity data.

Floors Count Accuracy

Explains floor detection via altimeter and causes of inaccurate counts.

Fitbit Troubleshooting: Sync, Restart & Notifications

Synchronisation Issues

Resolving Bluetooth syncing problems between device and app using a checklist and steps.

Device Restart Procedures

Instructions for restarting various Fitbit device models to resolve issues.

iPhone Notifications Setup

Guides for enabling Bluetooth and setting up notification previews on iPhones.

App Notification Settings

Configuring notification preferences for individual apps on the Fitbit device.

Fitbit Troubleshooting: Battery Life & Screen Issues

Device Battery Life Overview

Lists battery life for different Fitbit models and factors influencing it.

Device Not Turning On

Step-by-step troubleshooting for a Fitbit device that fails to power on.

Short Battery Life Solutions

Tips to improve battery life, including clock face, brightness, and notification adjustments.

Charge 5 Battery Drain Issue

Addresses a specific battery drain issue affecting some Charge 5 devices.

Fitbit Troubleshooting: Screen, Band & Product Care

Screen Disruption Solutions

Troubleshooting steps for screen issues, including clock face changes and device restarts.

Broken or Damaged Bands

Guidance for handling broken bands and filing claims for replacements.

Product Care Guidelines

Essential advice for cleaning, drying, wearing, and resting the Fitbit device and band.

Fitbit In-app Contact Support

Finding Support via Fitbit App

Instructions for accessing help articles, forums, and customer support within the app.