Kindle Fire is unable to connect to
Wi-Fi network, or content will not
download via Wi-Fi to Kindle Fire.
Tap the Quick Settings icon, and then tap More. Tap Date &
Time, and then tap ON next to Automatic.
Check your wireless network for compatibility
Kindle Fire does not support ad-hoc (or peer-to-peer) Wi-
Fi networks. Your Kindle Fire connects to:
Open, WEP, WPA PSK, WPA2 PSK, WPA EAP, and
WPA2 EAP encrypted networks
B, G, and N routers on 2.4Ghz
Check your Internet connection
Check your Internet connection on another device or computer.
Turning your router and modem off and back on again
solves many Wi-Fi connection issues.
1. Turn off the modem and router, and unplug the power
cables from both. Wait for 30 seconds.
2. Plug the power cable into the modem.
3. Plug the power cable into the router.
Restart your Kindle Fire 1st Generation
1. Press and hold the Power button for a full 20 seconds.
Your Kindle Fire will shut down while you hold the
Power button, which is normal.
2. After 40 seconds, release the Power button.
Press the Power button again to restart.
Problem with Kindle Fire screen.
Restart your device: press and hold the power button for 40
seconds and then release. After the device has completely turned
off, press the power button to restart your Kindle Fire. If your
Kindle Fire is still unresponsive, try charging your Kindle Fire
before trying to restart the device again.
Kindle Fire screen or case is
cracked or broken.
View our Kindle Return Policies to learn more about the warranty
on your Kindle Fire (http://www.amazon.com/kindlereturnpolicy).
© 2018 Amazon.com, Inc. or its affiliates. All rights reserved. 4
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