Amazon Basics Smart Light Bulb Troubleshooting Guide
Getting Started
Q: How do I Download the Alexa App?
A: Download and install the latest Alexa App from your mobile device app
store.
1.
Open the app store on your mobile device.
2.
Search for Amazon Alexa app.
3.
Select Install.
4.
Select Open and sign in with your Amazon Account.
5.
Install Alexa widgets (optional).
Q: Is 2.4GHz Wi-Fi required?
A: Yes. 2.4GHz network is required for setup
Q: I have a dual Wi-Fi router. How could I use it?
A: The Amazon Basics smart light bulb only works with 2.4GHz Wi-Fi. It is
not compatible with 5G.
1.
If it is broadcasting only 1 signal, you will need to go to the Wi-Fi
management and create a 2.4GHz Wi-Fi signal first, choose it and
enter the password.
2.
If it is broadcasting both signals, the 5G signal will be ignored.
You’ll just choose the 2.4GHz Wi-Fi and enter the password of it.
Setup & Use with Alexa app
Q: Where can I find the barcode for Alexa setup?
A: You can find the barcode laser printed on light bulb socket, and also
printed on the back page of quick start guide.
The barcode on the packaging box is used for fulfillment purposes,
NOT for Alexa setup.
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