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All of our electrical appliances conform to pre-exisng EC Direcves 2006/95/EC (Low
Voltage Direcve) and 2004/108/EC (EMC Direcves).
For further informaon please visit hp://www.esc.org.uk/industry/product-safety/
product-tesng-screening/kitchen-appliances/
UK & EU Guarantee
Your new Andrew James product comes with a 24 month guarantee and a 2 year xed
warranty, eecve from receipt conrmaon. Your receipt or order number is required
as proof of purchase date so it is imperave that you keep it safe. This guarantee only
applies if the item has been used solely for the use intended, and all instrucons have
been followed accordingly. Please note this product is for domesc use only and not for
commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be
accepted if repackaged properly within the original colour product box, and presented
with the original receipt of sale/order number. This does not aect your statutory
rights.
Returned products must be cleaned and returned to us in as close to delivery condion
as possible.
If your product develops a problem within the rst 12 months of the xed warranty, we
will pay all shipping costs to have it returned to us. Aer 12 months the customer will
be liable for the cost of returning the product to us. We will then pay to have the
repaired/replaced item shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so within the
rst 7 days. For our returns policy please go to www.andrewjamesworldwide.com
Customers are responsible for any taxes applied to our products when they are shipped
outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it within 30
days of receipt.
The guarantee does not cover any defect arising from improper use, damage, build-up
of lime scale or repair aempts made by third-pares. Also, the guarantee does not
cover normal wear and tear of individual parts.
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