AnkerWork H300 - Button Issues; Microphone Mute Troubleshooting; Dongle Connection Issues; Dongle Connection Stability

HowdoIseewhichdevicesareconnectedtoAnkerWorkH300?
AfterconnectingtheheadsetviaBluetoothoradongle,opentheAnkerWorkapp.Goto
Connectionstoseeconnecteddevicesandahistoryofpaireddevices.
Note:YoucandisconnectdevicesviatheAnkerWorkapp.
ButtonIssues
Whydoesthevolumebuttonnotwork?
Thevolumebuttonsonlyworkduringcallsorwhenaudioisplaying.
Whycan'tImutetheheadsetbythemicboomorthemutebutton?
1. Youcanonlymuteorunmuteduringcalls.
2. Yourconferencingsoftwaretakespriority.Checkthemutebuttoninyoursoftwarefirst,
followedbyraisingthemicboom.Themutebuttononlyworkswhenyoursoftwareis
unmutedandthemicboomislowered.
DongleConnectionIssues
WhatshouldIdoifthesoundinterruptsortheheadsetdisconnects
whenusingadongle?Whydoesthishappen?
1. Pleasedecreasethedistancebetweenthecomputerandtheheadset.Bluetoothsignalsmay
beinfluencedbyobstructionssuchaswalls,pillars,homeappliances,Wi-Fi,andmore.To
ensureastableconnection,werecommendavoidingsuchobstructions.
2. Pleasetrytheheadset'sdongleonanotherUSB-Aportonyourcomputerorchangethe
adapter.
Herearesomesituationsthatmaycausetheseissues:
•
Theheadset'sdongleistooclosetothedonglesofothercomputerperipherals;
•
ThecomputeristransmittingdatatotheUSBflashdisk;
•
Theperformanceoftheadapterhasdifferenteffectsonthefrequencyoffsetofthedongle
antenna.