AnkerWork H300 - Software and Firmware Troubleshooting

1. Checktheaudioinputandoutputsettingsonyourcomputer.
2. Checkifyourmicrophoneismuted.
3. Restartyourconferencingsoftwareandcheckthenetworksettings.Then,tryagain.
4. UpgradetheBluetoothdongleandfirmwareversionofAnkerWorkH300.
5. Makesureyourheadsetisclosetoyourdevice.
6. UpdatetheheadsetfirmwareviatheAnkerWorkapp.UpdatethedongleviaAnkerWork
software.
7. Updatetheconnecteddeviceandyourconferencesoftware.
Note:Ifyoumakeacallwhileplayinggames,thesoundqualitymaydecrease.Toavoid
unexpectedissues,donotplugorunplugthedongleduringacall.Ifthishappensbymistake,
selectthecomputerastheaudioinputandoutputdevice,andthenswitchbacktotheheadset.
Ifthisdoesnotwork,endthecall,restarttheheadset,andthentrythecallagain.
WhatshouldIdoifZoomshowsadifferentmicmutestatusthanmy
headset?
TryupdatingtothelatestZoomversionandheadsetanddonglefirmware.
•
ZoomV5.13.0orlater
•
HeadsetfirmwareV1.2.9orlater
•
DonglefirmwareV3.0.4orlater
IssuesListeningtoMusic
WhatshouldIdoifIwanttoswitchbetweenmyphoneand
computertoplaymusicwheninmultipointpairingmode?
Pauseyourmusiconyourphoneorcomputerfirstbeforeswitchingdevices.
AppIssues
WhatshouldIdoifIcannotaccesstheAnkerWorkAppnormally?
1. Wheninmultipointpairingmode,youcanonlyhaveoneactivesessionbetweenthe
AnkerWorkappandAnkerWorksoftware.Usingbothatthesametimewillcauseanerror.