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ANZ POS Turbo 2 User Manual

ANZ POS Turbo 2
161 pages
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Merchant Operating Guide
ANZ POS Turbo 2
SIMPLE AND RELIABLE PAYMENT SOLUTIONS

Table of Contents

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ANZ POS Turbo 2 Specifications

General IconGeneral
BrandANZ
ModelPOS Turbo 2
CategoryTouch terminals
LanguageEnglish

Summary

4. Equipment Maintenance

6. Fraud Minimisation

6.1 Card Present Card Checklist

Provides guidelines on safeguarding against fraud for card-present transactions.

6.2 Fraud Minimisation for Credit Cards

Details vital checks to identify and minimise fraudulent credit card transactions.

6.3 Fraud Minimisation for Debit Cards

Outlines procedures to help identify and minimise fraudulent debit card transactions.

7. Handling Cardholder information securely & PCI DSS

7.1 PCI DSS – Payment Card Industry Data Security Standard

Explains the global security standard for organisations storing, processing, or transmitting cardholder data.

7.2 Securing transaction Records

Provides guidelines on securely storing and handling cardholder and transaction data.

8. Errors and Disputes

8.2 Chargebacks

Explains chargebacks, their financial impact, and merchant obligations.

9. ANZ POS Turbo 2

10. Modes of Operation

10.2 Security Mode

Explains how to use Security Mode to prevent unauthorised terminal use.

11. Processing a Sale

11.1 How to Process a Cheque or Savings Purchase transaction

Step-by-step guide for processing cheque or savings purchase transactions.

11.2 How to Process a Credit Purchase transaction using a Magnetic Stripe Card or a Chip Card

Process for handling credit card purchases via magnetic stripe or chip.

11.3 How to Process a Purchase transaction using a Contactless Card

Instructions for processing sales transactions using contactless cards.

12. Processing a Cash-out Only transaction

13. Processing a Refund transaction

How to Process a Cheque or Savings Refund transaction

Guides on processing refunds for cheque and savings account transactions.

How to Process a Credit Refund transaction (including Chip Card and Contactless Refunds)

Instructions for processing credit refunds via chip and contactless methods.

14. Electronic Fallback (EFB) Processing

How to Process a Cheque or Savings Purchase transaction in EFB

Procedure for processing cheque/savings purchases when the terminal is offline.

How To Process a Credit Purchase Transaction in EFB

Procedure for processing credit purchases when the terminal is offline.

15. Manual transaction Processing

16. Mail, Telephone and eCommerce Order Processing

17.5 Multi-Merchant Facilities

18. Terminal Error Messages

19. Settlement

How to initiate manual settlement

Guides on how to manually initiate the settlement process for funds.

23. Configuring Comms

24. Filing and Retention of Transaction Records and Vouchers

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