C
HAPTER
5: M
AINTENANCE
21
Service
If the UPS requires service, do not return it to the dealer! Follow these steps:
1. Review the problems discussed in the Messages chapter to eliminate common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!
3. If the problem persists, call customer service.
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service
about obtaining a new set.
5. Pack the UPS properly to avoid damage in transit. Never use polystyrene beads for packaging.
Damage sustained in transit is not covered under warranty.
6. Mark the RMA# on the outside of the package.
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