Contact us
We hope to solve your query, deal with any problem or answer any
questions immediately. Some problems however may need further
investigation. We aim to solve these within 15 working days. If we
cannot reply in full within 15 working days, we will write to you and
explain the reasons for the delay and tell you when we will be able to
give you a full reply.
If you have a problem please write to us at:
Careline Community Services Manager
Borough Council of King’s Lynn & West Norfolk
King’s Court, Chapel Street
King’s Lynn PE30 1EX
Our overall objective is to resolve problems at this stage and put right
any complaints which are upheld. Our reply will clearly explain our
position in respect of your complaint.
If you’re not satised with the response you receive, you can submit
a corporate complaint. Please ensure you have raised your complaint
with the service area in question before making a formal corporate
complaint.
Ways to submit your complaint:
• Online at west-norfolk.gov.uk/corporatecomplaint
• Email complaints@west-norfolk.gov.uk
• Complain in person
• Write to us at Complaints – Democratic Services, Borough Council
of King’s Lynn and West Norfolk, King’s Court, Chapel Street,
King’s Lynn PE30 1EX
• Telephone 01553 616200 (option 1)
Your complaint will be acknowledged within two working days. The
relevant Executive Director, or their authorised representative, will try
to respond with a full reply within 15 working days. If the complaint is
particularly complex, an interim response will be sent.
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