Apple iPad - Page 30

iPad General Troubleshooting — Visual Mechanical Inspection 30
2010-04-30
Debris in Ports
1. Use a lighted otoscope or magnifying glass to inspect the following for lint or other debris
that may be causing issues:
• Headset jack
• Dock connector
• Microphone and speaker
2. Remove debris, if possible, using an ESD brush.
If inspection indicates damage due to debris, follow these guidelines:
• Resulting non-operation, malfunction, damage, or cosmetic damage is NOT covered under
warranty.
• Resulting non-catastrophic damage is eligible for OOW paid service.
Screen and Glass Inspection
Apple’s policy is to replace products showing defects that are not the result of obvious external
cause.
Visually inspect for crack(s) on screen or glass, and follow these guidelines:
• A product exhibiting a single hairline crack without visible damage to the enclosure is
eligible for covered (warranty or APP) repair service.
• A product exhibiting multiple cracks or a single crack with visible damage to the enclosure
is eligible for OOW paid repair service.
Dents/Surface Damage Inspection
Apple’s policy is to replace products showing defects that are not the result of obvious external
cause.
Surface Dents
Use dent tool* (922-8022) to check and verify the surface enclosure for dent damage. For a
single dent, place the dent tool with the 1mm needle in the dent hole. For units with more than
one dent, where the 1mm needle will not lie at in the deepest dent, use the 0.33mm needle
on the second deepest dent.
• If the tool lies at on the surface (no rocking), do not exchange the product under
warranty. The product may be eligible for OOW paid service.
• If the dent tool does not lie at, process the warranty claim as normal, including, if
necessary, replacing the product.
* For more information on the iPad/iPod dent inspection tool, refer to Measurements and
Demonstration of Tool.