iPad General Troubleshooting — Visual Mechanical Inspection 31
2010-04-30
Side or Corner Dents
• If the product has no more than one dent of 4mm length or less, process the warranty
claim as normal, including, if necessary, replacing the product.
• Do not exchange under warranty a product with multiple dents, dents greater than
4mm in length, or a dent that causes the plastic ring around the glass surface to
deform. The product may be eligible for OOW paid service.
Excessive Damage or Disassembled Unit
Any product that exhibits excessive damage caused by abuse or has been damaged as a result
of disassembly is not covered under warranty and is not eligible for OOW paid service.
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