Apple iPad - Page 36

iPad General Troubleshooting — Eective iPad Troubleshooting 36
2010-04-30
Remove Content
Removing content is eective for software issues related to content that has been synced or
downloaded.
Note: Removing content requires the customer’s computer and password to enter the iTunes
account.
If you have access to the computer the device originally syncs with, try selectively removing
recently added content or any content that is not working as expected, such as applications,
contacts, calendars, songs, photos, videos, or podcasts. If you do not have access to the
computer the device originally syncs with, try Erase All Content and Settings. Important: Verify
customer has backed up all data before performing either step.
To Remove content:
• Connect iPad to a computer and use iTunes to change the sync settings.
• In the left column under Devices, click on your iPad, then select each tab to change the
content that is synced.
• When you are nished, click Apply (or Sync) in the lower right corner of the screen.
If an application isn’t working as expected, try removing the application and reinstalling from
the iTunes store.
Key Points
• Damaged, unusable, or incorrectly formatted content can cause applications to
unexpectedly quit.
• If an application continues to unexpectedly quit after a restart, remove the content
associated with the application.
• Use iTunes to remove content from the device, test the application with no content, and
then test with known-good content.
• Contact and Calendars: Create a new contact or calendar on the device.
• Music, Video, Podcasts: Use QuickTime sample les or a free “song of the week” from
the iTunes Store.