iPad Symptom Charts — Power Issues 55
2010-04-30
Deep Dive
Check Result Action Code
1. Run battery performance tests:
• Reset All Settings
• Turn o Wi-Fi and Bluetooth
(Wi-Fi models only)
• Enable Airplane Mode (Wi-Fi +
3G models only)
• Set Brightness to 100%
• Disable Auto-Lock in Settings
menu
• Play a video and set it to
repeat
Issue solved?
Yes Return device to customer.
No Device not performing within
spec. Go to step 3.
2. Check power adapter, dock,
and 30-pin connector port
for debris, contamination,
corrosion, or damage.
Yes Clean or x if possible.
Go to step 2.
If not safe to connect USB
cable, the issue is not covered
under warranty.
Check for out-of-warranty
repair option.
No Go to step 2.
3. Is issue caused by accidental
damage?
Yes The issue is not covered
under warranty.
Check for out-of-warranty
repair option.
No Covered if under warranty
Check for out-of-warranty
repair option.
F3A
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