Apple iPad - Page 60

iPad Symptom Charts — Connectivity Issues 60
2010-04-30
Deep Dive
Check Result Action Code
1. Check dock for debris,
contamination, corrosion, or
damage.
Yes Clean or x if possible.
Go to step 2.
If not safe to connect USB
cable, the issue is not covered
under warranty.
Check for out-of-warranty
repair option.
No Go to step 2.
2. iPad shows low-battery icon
after 10 seconds.
Yes Continue to charge for up to
10 minutes.
No Go to step 3
3. Restore iPad with iTunes. (This
restores the iPhone OS.)
Note: This will delete all media
and data. All settings will be reset
as well. If possible, sync iPad with
iTunes before restoring to back
up your most recent data and
settings
Yes Connect iPad to computer.
In the left column under
Devices, click on your iPad,
then click on Restore in the
Summary tab. Return iPad to
customer.
If no, go to step 4
No Go to step 5.
4. Is issue caused by accidental
damage?
Yes The issue is not covered
under warranty.
Check for out-of-warranty
repair option.
No Covered if under warranty
Check for out-of-warranty
repair option.
F5A