iPad Symptom Charts — Connectivity Issues 76
2010-04-30
Deep Dive
Check Result Action Code
1. Check that wireless keyboard
is supported with iPad. Only
the Apple Wireless Keyboard is
supported.
Supported?
Note: The original Apple Wireless
Keyboard (pre-2007) is not
supported. If a customer attempts
to pair an unsupported wireless
keyboard with iPad, the pairing
status eventually returns to “Not
Paired” and without an alert.
Yes Covered if under warranty
Check for out-of-warranty
repair option.
No Go to step 2.
2. Is issue caused by accidental
damage?
Yes The issue is not covered
under warranty.
Check for out-of-warranty
repair option.
No Covered if under warranty
Check for out-of-warranty
repair option.
F5C