QuickBooks for Mac 2014 User’s Guide 111
• You can also edit the customer and find the transaction you want to void on the Payment Info pane. Double-
click the transaction to go to your online Merchant Service account. You can manage all your credit card
transactions there.
Tracking GoPayment and other credit card transactions in Quick-
Books
You don't have to process your customer's credit and debit cards in QuickBooks to track those transactions with
QuickBooks. You can process a customer's card using Intuit GoPayment or your Merchant Services Portal and then
download those records into QuickBooks and create transactions for QuickBooks to track.
To download card transactions made outside of QuickBooks:
1 Choose Customer > Credit Card Activities >
Downloaded Transactions.
2 At the top of the Intuit Payment Solutions Downloaded
Transactions window, set the date range for the card
transactions you want to download.
3 Click Download in the top left corner. All the
downloaded credit and debit card transactions were
made with either Intuit GoPayment or using your
Merchant Services Portal. Now you need to create a
transaction in QuickBooks to associate the charge to.
4 On the Intuit Payment Solutions Downloaded
Transactions window, select the card payment you
want to create a transaction for.
5 Click Create Sales Receipt or Create Invoice.
6 On the Enter Sales Receipt or Create Invoice window,
enter the information for the transaction.
Things you should know:
• The customer name in the downloaded transaction may not be the same as the name you have in your
QuickBooks Customer list. Be sure you select the customer's name from the drop down Customer list.
• The amount of the credit card charge is in the Memo field. When you enter your item information, refer to this
amount and make sure the item amount matches.
• For Sales Receipts, “Intuit Payment Method” is always the payment method used for downloaded credit card
transactions and can't be changed.
Handling down payments and overpayments
If a customer sends you more money than he or she owes, there will be an amount left over at the Receive
Payments window after you have applied the payment to invoices. QuickBooks keeps track of the credit amount so
you can apply it the next time the customer owes you money.
The customer has already
paid me. Why do I need to
create a sales receipt or an
invoice?
QuickBooks can only track what it
knows about. The downloaded
information is just about the credit
card processing. It's not yet
associated with a transaction that
you can track in QuickBooks. So
even though it's after the fact, you
need to create a sales receipt or
invoice/payment so that QuickBooks
has a record of the transaction.
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