How service items help you analyze your business
When you invoice your customer for this work, the service item appears on the invoice. It represents the type of
work performed, and tells QuickBooks which account to use to track the income you receive from the work. This, in
turn, gives you the ability to analyze which types of work are the most profitable for your business (on sales by
item reports), and how much company time goes into each type of work (on time by item reports).
Non-billable time: If you do not intend to bill your customer for this work, you still may want to enter a service
item. For example, if you spent the time correcting an error on a job, filling in the Service Item field gives you a
record of your non-billable time for the that type of work.
How your notes about time activities are used
When you invoice your customer for this time, you can insert your note into the Description column on the invoice
form. You can also add the note to a Time by Job Detail report by clicking the Customize button in the report
window and adding the Notes column to the report.
To use the note on an invoice:
1 On the invoice form, click Time/Costs.
2 In the Choose Billable Time Costs window, click the Time tab.
3 Click Change.
4 Click Do not combine activities.
5 Click Transfer service item descriptions.
Entering single activities
A single activity is the time spent by one person doing a single activity on a single job on a single date. Single
activity entries are especially useful when you want to enter the details of a job as soon as you've done work on it.
For example, a lawyer might make a single activity entry to record a billable phone conversation.
To enter several dates or several jobs at once, use the weekly timesheet form instead.
To enter single activities:
1 Choose Employees > Time Tracking > Enter Single Activity.
2 Enter the name of the person who performed the work and press Tab.
3 In the date field, enter the date the work was performed and press Tab.
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