Apple Mac mini - Page 159

30 - Mac mini Troubleshooting
Symptom Charts
Modem
No modem dial tone
1. Check that the internal modem is selected. Check System Preferences: Network
setup.
2. Verify known-good analog (not digital) telephone line.
3. Verify known-good RJ-11 telephone cable.
4. Verify RJ-11 cable is not plugged into Ethernet port.
5. Inspect RJ-11 connector and modem port for pin damage.
6. Verify RJ-11 telephone cable is firmly installed in the modem port.
7. Verify RJ-11 connector is plugged into the modem board on the logic board.
8. Replace RJ-11 connector/cable.
9. Replace modem.
10. Replace the logic board.
Cannot send fax
1. Check that Network connection in System Preferences is set to Internal Modem.
2. Refer to Knowledge Base article 25746: Mac OS X 10.3: Fax doesn't send.
Cannot receive fax
Check that “Receive faxes on this computer” is selected in the Print & Fax area of System
Preferences.
Related articles:
25731: Mac OS X 10.3: Receiving faxes and connecting to the Internet
25596: Mac OS X 10.3: About Receiving Faxes.
Modem drops connection
1. Try known-good phone line.
2. Refer to Knowledge Base article 106748: Mac OS X: Troubleshooting a dial-up/PPP
Internet connection.