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Troubleshooting Tips
Troubleshooting
Tips
Before calling for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of defective workmanship or
materials in this appliance.
Problem Solution
Unit does not
start
Make sure the dehumidifiers plug is connected firmly into the wall
outlet.
Check the house fuse/circuit breaker box.
Dehumidifier has reached its preset level or bucket is full.
Water bucket is not in the proper position.
Dehumidifier
does not dry
the air as it
should
Did not allow enough time to remove the moisture.
Make sure there are no curtains, blinds or furniture blocking the
front or back of the dehumidifier.
The humidity control may not be set low enough.
Check that all doors, windows and other openings are securely
closed.
Room temperature is too low, below 5°C (41°F).
There is a kerosene heater or something giving off water vapor in
the room
The unit
makes a loud
noise when
operating
Air filter may be dirty. Clean filter. Refer to Care and Cleaning
section.
The unit is tilted instead of upright as it should be.
The floor surface is not level.
Frost appears
on the coils
This is normal. The dehumidifier has Auto defrost feature.
Water on floor
Hose to connector or hose connection may be loose.
Intend to use the bucket to collect water, but the back drain plug is
removed.
ES, AS, P2 and
EC, appear in
the display
These are error codes and protection code. See the CONTROL
PADS ON THE DEHUMIDIFIER section.
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