argon audio Stream 3 MK2 - Troubleshooting

w w w . a r g o n a u d i o . c o m
16
S t r e a m 3 M K 2
10.2 Troubleshooting
Problem
Cause
Solutions
PRODUCT: the product
turn off by itself
Automatic inactive standby
function activated
See page 14
FM: Hiss
Low signal strength
Check/move antenna
DAB:
burbling/intermittent
cut-out
Move radio
Rescan local (high-strength) stations only
For DAB, check local coverage
DAB: ‘No stations
available’ message
Low signal strength
As above then rescan stations.
Cannot connect to
network
Network down
Check that network is working between a
computer and the router
Router restricts access to listed
MAC addresses
Obtain the Stream 3 MK2 MAC address
from Menu > System settings > Network >
View settings and add to router list.
Insufficient Wi-Fi signal strength
Check distance to router; see if a computer
can connect to the network in this location
Unknown encryption method
Change encryption method on router.
Stream 3 MK2 supports WEP, WPA and
WPA2
Unusual network configuration
Setup network manually through Menu >
System settings > Network > Manual
settings
Firewall preventing access
Check the following ports are open on the
router: UDP and TCP ports 80 and 123;
DNS port 53.
Cannot connect to
Internet
Internet connection down
Check that Internet is working for a
computer connected to the same network
Firewall preventing access
Check the following ports are open: UDP
and TCP ports 80 and 123;
DNS port 53.
Some Internet radio stations may require
additional ports to be opened.
Cannot play particular
Internet radio station
Station not broadcasting,
overloaded or insufficient
bandwidth.
Try other stations; try listening on computer
via Internet radio portal website; try later.
Station broadcasting using
unknown codec.
Link out of date.