My Arlo Pro or Arlo Pro 2 camera battery
isn’t charging; what do I do?
To troubleshoot problems with your Arlo Pro or Arlo Pro2 camera battery:
1. Make sure that you’re using the charger that came in the box with your camera or the
charging station (sold separately) that’s compatible with your Arlo Pro camera to charge
your camera’s rechargeable battery.
2. Make sure that the power adapter cable is fully inserted into the AC power adapter and
your camera.
3. Make sure that the USB port cap is tightly sealed before placing your camera outside.
4. Try removing and reinserting the battery and power adapter cable.
Note: Make sure that you insert the battery in your camera before you plug in the charger.
5. Log in to your Arlo account and make sure that your camera is online and that the
charger icon is displaying while you’re charging your cameras. If the charger icon isn’t
displaying, your camera isn’t charging and is operating on battery power.
6. Log in to you Arlo account and check whether the following error message is displaying:
“The charging source connected to the camera cannot charge your battery. Please use an
Arlo power adapter.”
If you see this error message, try the following:
Try charging a different camera with the same power adapter. If the power adapter charges
a different camera, the issue is with the original camera that you tried to charge.
Try charging your camera with a different Arlo power adapter.
7. Check the LED behavior when your camera is charging.
If the LED quickly blinks amber for three seconds, try the following:
Wipe any debris off of the battery or camera’s contacts.
Try using the battery with a different camera. If your battery issue persists with a different
camera, you might need to replace your camera.
For more information about your camera’s LED patterns, visit What do the different LED
behaviors on my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Free camera
mean?.
8. Try resetting your Arlo system to factory default settings.
For information about resetting your Arlo system, visit:
How can I reset my Arlo base station to the default values?
How do I set up and sync my Arlo Wire-Free cameras?
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