15
Condition Possible Reason Solution
Device is not working.
1. Device is not connected to
the power outlet.
2. Faulty power supply
adapter.
1. Check if the device is
connected to power.
2. Replace power supply
adapter
The device is not diffusing,
can’t hear the air pump.
1. Device is in pause/rest
mode between cycles. Stan-
dard rest mode is 300 sec On
and 30 sec Off.
2. Pump failed
1. Wait for he device to turn
back on by itself after the 300
On and 30 Off cycle.
2. Replace pump. Contact
AromaTech support.
Device is working but no mist
is visible and/or can’t smell
the scent.
1. Diffuser core is clogged.
2. Device is in pause/rest
mode.
1. Replace oil with rubbing
alcohol and run through
the diffuser for 15 min. If that
doesn’t work contact us to
replace diffuser core.
2. Wait for device to turn back
on by itself.
Unusual and loud noise Pump is damaged
Contact support to replace
the pump.
Oil is leaking.
1. Make sure the device is
always upright.
2. Seal is broken, missing or
damaged.
3. Bottle is not screwed in
straight and firm.
1. If the device tipped, stand
it upright.
2. Change the rubber seal.
3. Make sure the bottle is
screwed in straight and snug.
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