27
ascaso
Possible
problems
Causes What to do?
The coffee is
not hot.
The coffee machine has not
reached he proper temperature.
Cold accessories (cup, filter
holder)
Wait until the on pilot light
has switched off.
See general advice. Point 3
See thermometer
14
(Dream)
The coffee
comes out very
fast.
The grind is too thick, and/or it is
not properly tamped.
There is insufficient ground
coffee.
Use special espresso coffee.
Experiment with greater or
lesser tamping.
Fill the filter basket up to the
edge.
The coffee is not
creamy.
The grind is too thick.
The coffee has not been tamped
enough.
The coffee is stale or not of good
quality.
Use special espresso coffee.
Experiment with greater or
lessertamping.
Change the coffee type.
The coffee does
not come out or
it comes out very
slowly.
There is no water in the reservoir
or it is badly positioned.
Steam switch on.
The grind is very fine or has been
tamped too much or/and shower.
The filter basket is obstructed.
The appliance has limescale
buildup
Fill the reservoir or position it
properly.
Turn steam switch off.
Use special espresso coffee.
Experiment with greater or
lesser tamping. Clean the
filter basketor/and shower.
Clean the appliance. See
point 7.
A lot of water is
left in the filter
basket after
making the Coffe
The coffee has not been properly
tamped.
There is insufficient coffee in the
filter basket.
amp properly.
See point 3.
Increase the amount of
coffee in the filter basket, up
to the edge.
Coffee comes
over the edges
of the filter
basket
The filter holder is not positioned
properly.
There are remains of ground
coffee on the edge of the filter
basket.
The joint of the head is dirty.
The joint of the head is defective.
Follow the filter holder
adjustment procedure.
Point 3.
Clean the remains of coffee
from the edge of the filter
basket before positioning it.
Clean the joint with a damp
cloth.
Call the service centre.
The milk is not
creamy.
The steam tube is blocked.
The milk is off .
The milk is hot or lukewarm.
Clean the steam tube. Use
fresh, cold milk (fridge
temperature).
See thermometer
14
(Dream)
The machine
makes a lot of
noise.
There is no water in the reservoir.
The reservoir is not positioned
properly. The water intake is not
immersed in the reservoir. The
coffee is stale or very dry.
Fill the reservoir with water.
Adjust the reservoir.
Immerse the tube in the
reservoir.
Use fresh coffee.
ENGLISH
*There are no grind, coffee amount or tamping problems with the pod or pod system.
Call your technical service for any anomaly.
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