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Contact Information
For more information about the PlugLink AV 9660 Ethernet Adapter or any of Asoka’s other
leading-edge solutions, please contact us using any of the following methods:
• Voice calls: We welcome your calls Monday through Friday, from 9:00 am to 5:00 pm
Pacific Time at (650) 286-1700. Voice mail is available during non-business hours.
• Email: If you prefer, you can send information requests to our e-mail address:
sales@asokausa.com.
• Fax calls: You can also send your requests for information to our 24-hour fax number: (650)
286-1790.
• Web site: Our Web site contains valuable information about our products, solutions, and
services. We encourage you to visit us at
http://www.asokausa.com.
Getting Help
Asoka USA backs its products with unparalleled customer service and technical support for our
valued customers.
Customer Service
Customer service, the customer-satisfaction arm of Asoka USA, is available Monday through
Friday, from 9:00 am to 5:00 pm Pacific Time, by calling (650) 286-0300 or emailing
custserv@asokausa.com.
Technical Support
Technical support is available Monday through Friday, from 6:00 am to 6:00 pm Pacific Time, by
calling (888) 276-5287 or through email at
support@asokausa.com.
Please provide the following information about the problem:
• Product name, model number, part number (if applicable) and serial number
• System configuration, including a description of the devices connected to your PlugLink
9660 AV Ethernet Adapter
• The circumstances surrounding the error or failure
• A detailed description of the problem and what has been done to try to solve it
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